The Sat Nav Company will deal with your enquiries most effectively by email. This allows us to document all correspondence and should be your first point of contact.
If you wish to contact us by post, our address is:
The Sat Nav Company PO Box 481 PR6 6BUUK
Privacy Statement
The infomation you provide us with will not be passed onto third parties and will be treated as strictly confidential.
Personal infomation collected is for the sole purposes of;
- To perform other such general marketing and promotional activities focused on our products and services.
- Processing any orders that you have made.
- Answering any general queries you have.
- Providing you with the best possible service.
Only on request will you be sent any information on our products & services and you will not receive any other unsolicited emails.
Price Match
We will match any price on any product(s) seen elsewhere on the Internet (UK site ONLY) at a lower price. The following conditions apply.
- We will require the Link to the Internet site
- Product(s) is not promotional or part of a promotion i.e. Group deals
- The Product(s) is the same and of a current model and not refurbished
- The Product(s) is not from a discontinued line or Clearance
- That the product(s) is not from an auction
- The delivery terms are the same
- Product will need to be in stock at time of price match
- And comes with warranty and support
Please note that the Price Match is only valid before or at the time of purchase. We will not match the price after delivery.
Purchase Fulfillment
Upon placing you order payment should be made in full immediately via our secure online payment system. We can also take payment via cheque, bank transfer. These payment options will be available through the checkout process. In order to make any of the alternative payments please see details below.
Order Security
If you would like to have your item delivered to an address which is not registered to the credit/debit card our security team will contact you. In some cases we will require further security information and identification to be provided by the customer who will need to fax or email the required information to our security team.
Telephone Ordering
We aim to give the most accurate and up to date information available when taking telephone orders, however we cannot guarantee and be held responsible for any claim resulting from the accuracy of the information supplied. Product specifications may change without prior notice
We may record all telephone conversations for confirmation and training purposes.
Delivery
The following destination highlighted may take a little longer.
Scottish Highlands
BFPO (VAT FREE)
Isle of Man
Northern Ireland
Channel Islands (VAT FREE)
Scottish Islands
Isles of Scilly
The Republic of Ireland
European Union
Delivery 2 - 3 Days (UK Only)
Delivery within the UK is by Royal Mail Registered post
Delivery will normally take 2 to 3 working days from the date of your order.
UK Military Personnel Overseas BFPO Address
We are able to supply VAT free to UK military personnel overseas, provided that, the purchase is for personal use for the person ordering or official use for the body (i.e. NATO).
(You must confirm which) and, You must provide an authorized order on headed paper (by supervising officer) quoting Article 15:10 of EC Directive 77/388/EEC claiming exemption from VAT
Tax-Free Purchases for non-EU Tourists
If you are a tourist from outside the European Union you are able to benefit from Value Added Tax relief on your GPS purchase whilst in the UK under the Retail Export Scheme.
The scheme works in the following way:
We charge VAT at the point of sale. Ask us for a Retail Export Scheme certificate to be included with your goods. (This is done by ticking the appropriate checkbox at the checkout).
Get this certificate stamped by HM Customs & Excise at your point of departure from the country. This must be within three months of the purchase date.
Return the form to us for your VAT refund. Your refund will be applied to the same credit card as was used to make the purchase less our £5 administration charge for undertaking this service. .
Delivery Liability
If The Sat Nav Company cannot fulfill or deliver your order within these times or have any other problems with your order, we will contact you by email as soon as possible. We will also give you an expected delivery date and allow you to cancel your order if you wish.
Royal Mail delivery liability is reflected in their terms and conditions that they provide us with.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
Failed Delivery:
Once you order has been dispatched and on route, we cannot refund any delivery cost incurred to failed deliveries.
Returns Policy/Warranty
We know that you will be pleased with your purchases from The Sat Nav Company. However, there may be occasions when you will need to return items to us.
If you need to return the goods to us before we can replace them or reimburse you. Backup your data before you send us anything which contains personal data. A return merchandise number (RMA) is issued for either the credit of, replacement of, or repair of products, please be aware that this returns number is active for a period of fourteen days (two weeks) only.
IMPORTANT NOTE - If you don't send the products in question back within this timescale then your returns merchandise number will no longer be valid and your products may be rejected.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 48hrs upon receipt of item. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Open-Box Items/Customer returns (Used)
Please note that our open-box (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.
Non-Faulty Goods
Under the new distance selling regulations you have the right to cancel this contract with "The Sat Nav Company" and return your goods for a full refund within 7 working days from the day after you receive the goods. We will refund the price of the product, less any delivery costs charged. Any goods returned will be done so at the cost of the customer and must be returned to the "Sat Nav Company" address by the customer.
This law assumes that the goods returned for credit have not been used and are in pristine condition i.e. Goods must be in unopened original packaging with no damage to the boxes or equipment. Goods returned for credit which has been opened, with any damage to internal and external packaging will be subject to a minimum 15% restocking charge in addition to postal charges.
Software- Opened software is non-refundable. Faulty software will be replaced.
You can request to return goods after 7 Days with a 25% restocking fee - however this is at the discretion of our Customer Services team.
If it is returned to us in good condition and in its original packaging a refund for the goods will be made by the same payment method and ti=o the same card that was used t make the purchase. All refunds will be undertaken within seven working days of the return. Please note credit/debit card refunds can take four working days to clear.
Faulty Goods
If your unit is not performing in the appropriate way, could we ask that you undertake a little investigation yourself before contacting us. This is not to say that we are not very good at solving your problems- we are, but it is better for both of us that unnecessary returns are avoided.
If you discover your purchase to be faulty within 28 calendar days of purchase please contact us via email cusomerservices@satnavcompany.com.
With some products the manufacturer would require the customer to contact them directly. In these cases, manufactures provide a special full on-site sevrice and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
Any goods returned faulty (within 28 calendar days) will be repaired or replaced and sent back to the customer carriage free.
Any goods returned for credit which are not found to be faulty will be returned to the customer with a minimum fifteen pound carriage fee and admin charge. you must return the complete package, including accessories to us. any items that are found to be missing, when the product is returned to us will also be charged for - however this is at the discretion of our customer service team. Any goods returned will be done so at the cost of the customer.
It is therefore very important that all item are checked for a legitimate fault, by the customer.
Please note; Satellite Navigation Systems should only be used as a navigational aid and users should not heavily rely on sat nav systems for routes, speed, highway code etc. Hence any map discrepancies should be reported to the map manufacturer where fixes may be available via updates or anticipated updates. These issues will not be regarded as faults and are not eligible for refunds.
Faulty after 14 days of purchase - if you discover that your purchase has become faulty after 14 day of purchase, but within the manufacturer's warranty period, please contact the manufacturer directly. Most items carry 12 month warranty unless otherwise stated.
This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the supplier, failure to follow the suppliers instructions, or any alteration or repair carried out without the suppliers approval. This warranty or guarantee is in addition to your consumer rights.
- HP (Hewlett Packard) - 0870 842 2339
- HTC - 0845 890 0079
- TomTom - 0845 161 0009
- Garmin - 0808 238 0000
- Navman - 01293 780500
- Magellan - 00800 6243 5526
- Mio - 0905 4640010
- Geosat (Avmap) - 01329 517 777
- Dell - 0870 9080800
- Infomap - 01732 741 123
- Becker - 0121 522 5558
- Sony - 0870 5111 999
- RoadAngel 01327 855586
- Airis 01732 74 11 23
- Snooper - 0870 787 0700 (www.snooperneo.co.uk)
- ViaMichelin - (www.viamichelin.com)
If your products manufacturer is not listed above please contact Customer services: and we will advise you appropriately on how to proceed with a repair or replacement. NOTE: The Sat Nav Company will not be liable for any loss from products sent to manufacturers or ourselves that fail to be delivered or are delivered damaged. Refunds cannot be made for postal charges either for sending or returning goods; however in certain circumstances we can refund upto £7.
Jurisdiction/Liability
While we will use reasonable endeavors to verify the accuracy of any information we place on the Website or provide to You, We make no warranties, whether express or implied in relation to its accuracy.
Images: Product images are for illustrative purposes only and may differ from the actual product.
We reserves the right to repossess any goods that have not been paid for in full and invoice You for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies.
This agreement is governed by English Law and You and we submit to the non-exclusive jurisdiction of the English courts.
Matters beyond our reasonable control
If We are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.
